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Shipping Policy

At Selden Mast USA, we strive to provide efficient, reliable shipping for all our customers across the contiguous USA. Below is an overview of our shipping policy, including processing times, shipping methods, costs, and international considerations.

1. Order Processing

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day.

Backorders & Delays

If any item is on backorder or delayed, we will notify you via email or phone with an estimated shipping date. You may choose to wait for the item or cancel the order for a full refund.

    2. Domestic Shipping Options

    We offer a variety of shipping methods to ensure timely and safe delivery of your order.

    Standard Shipping (1-10 business days)

    Most orders are shipped via ground service and delivered within 1-10 business days. Estimated transit times:

    • South Carolina - 1-3 business days
    • South East - 2-5 business days
    • East Coast - 3-6 business days
    • Midwest - 3-8 business days
    • West Coast - 5-10 business days

    3. Shipping Costs

    Flat Rate Shipping

    Orders under $99.00 ship for a flat rate of $15 using our 'Standard Shipping' shipping method.

    Free Shipping

    Orders over $99.00 qualify for free standard ground shipping within the contiguous USA. Note: This offer excludes oversized or specialty items which may incur additional shipping fees.

    Oversized/Heavy Items

    For oversized or heavy products (e.g., masts, booms, other large equipment), additional shipping charges may apply. These fees will be calculated and displayed at checkout.

    4. Shipping Restrictions

    Contiguous USA

    We ship only within the contiguous United States. Currently, we do not ship to Alaska, Hawaii, or U.S. territories.

    PO Boxes & APO/FPO Addresses

    Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time.

    International Orders

    Currently, we are not accepting international orders for online purchases. Visitors from outside the USA can view products, but purchases are limited to US-based customers only. If you are located outside the USA and wish to place an order, please contact your local reseller for assistance. (see this link)

    5. Shipping Carrier

    We use trusted carriers UPS and FedEx for our shipments. For oversized or freight shipments, we work with specialized carriers to ensure safe and secure delivery.

    6. Order Tracking

    Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your order through the carrier's website.

    7. Lost, Stolen, or Damaged Shipments

    Damaged Items

    If your order arrives damaged, please notify us within 5 business days at info@seldenus.com with photos of the damage. We will assist in processing a claim with the carrier and arrange a replacement if necessary.

    Lost or Stolen Packages

    Once an order has shipped and the carrier has provided delivery confirmation, Selden Mast USA is not responsible for lost or stolen packages. Please ensure that you provide a secure shipping location. We recommend contacting the carrier directly for assistance if your package is lost or stolen.

    8. Return Shipping

    For information on how to return an item, please refer to our Returns Policy. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

    9. Policy Updates

    Selden Mast reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.

    If you have any additional questions regarding our shipping policies, please don't hesitate to contact our customer service team at info@seldenus.com or call +1 843-760-6278