This store ships Seldén's Yacht range to the contiguous USA and selected Canadian provinces. For Dinghy products or delivery elsewhere, please select another store.

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Return Policy

At Selden Mast USA, your satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to assist you with returns and refunds. Below is our return policy, designed to align with our shipping practices and ensure a seamless experience for our customers in the USA and Canada.

1. Return Eligibility

We accept returns of most new, unused, and undamaged items within 30 days of delivery for a full refund, provided they meet the following conditions:

Condition of Items:

Items must be returned in their original condition, including all packaging, labels, and accessories. Items must be in unused and resellable condition. Items showing signs of wear, damage, or use may be subject to a restocking fee or deemed ineligible for return.

Non-Returnable Items:

The following items are non-returnable unless damaged or defective:

  • Custom or special-order items
  • Gift cards
  • Clearance or final sale items
  • Electronics
  • Items marked as "non-returnable" at the time of purchase

2. Return Process

To ensure a smooth return process, please follow these steps:

  1. Request a Return Merchandise Authorization (RMA)
    Email us at ecom@seldenus.com or call +1 843-760-6278 within 30 days of receiving your order to request an RMA number. Follow all instructions on the "Return Merchandise Authorization" email we will send you. Please include your order number, reason for return, and tracking number.
  2. Ship Your Return:
    Once you receive your RMA number, securely pack the item(s) in their original packaging or a suitable alternative. Make sure to clearly mark the RMA number on the outside of the package. Return the package to the address provided by our customer service team.
  3. Return Shipping Costs
    Customers are responsible for return shipping costs unless the return is due to an error on our part (for example, an incorrect or defective item). If the return is due to our error, we will provide a pre-paid return shipping label. For Canada returns, see Section 7 for additional information on customs and duties.

3. Refunds

Refund Method

Refunds will be processed within 7-10 business days of receiving and inspecting the returned items. Refunds will be credited to the original payment method.

Shipping Fees

Original shipping charges are non-refundable unless the return is due to an error on our part (for example, incorrect or damaged items). For Canada orders, any customs duties, taxes, or brokerage fees paid at import are non-refundable, including where the item is returned, except where required by Canadian law.

Restocking Fees

A 10% restocking fee may apply for returns of large and/or oversized items. This fee will be communicated during the return process, if applicable.

4. No Exchanges – Place a New Order

We do not offer exchanges. If you would like a different size, color, or product, please return the unwanted item(s) following the process outlined above, and place a new order for the replacement product. This allows us to process your new order as quickly as possible, ensuring you receive your desired item without delay.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 5 business days of delivery at ecom@seldenus.com or call +1 843-760-6278. Include photos of the damage, if possible. For defective or incorrect items, we will arrange for return shipping at no cost to you and either send a replacement or issue a refund. For defective or incorrect items shipped to Canada, this includes covering any customs paperwork and brokerage costs associated with the return shipment back to Selden Mast Inc, USA.

6. Return Shipping Costs

As outlined in our Shipping Policy, return shipping costs are the responsibility of the customer unless the return is due to an error on our part (for example, a defective or incorrect product). In such cases, we will provide a pre-paid return label and cover the return shipping fees.

For oversized or heavy items, please contact us to arrange appropriate return shipping options.

7. Returns from Canada

We accept returns from customers in Canada under the same conditions outlined in this policy. Customers returning items from Canada are responsible for arranging and paying for return shipping unless the return is due to an error on our part or a defective product, in which case we will provide instructions for a pre-paid return.

Any customs duties, taxes, brokerage fees, or other import-related charges paid on the original shipment are not refunded by Selden Mast USA as part of a return. Customers are responsible for ensuring that returned packages are correctly marked or documented to avoid unnecessary customs charges on the return shipment itself; we recommend contacting us before shipping a return so we can advise on the correct customs documentation. Where a return is due to an error on our part or a defective product, Selden Mast USA will cover all return shipping costs, including any customs brokerage fees associated with that specific return shipment.

If a shipment to Canada is refused, abandoned, or unclaimed due to unpaid duties, taxes, or other import charges, the package will be returned to Selden Mast Inc, USA, as described in our Shipping Policy. In this situation, the customer is responsible for the cost of the original outbound shipping and the cost of returning the package to us. Any refund issued will be reduced by these shipping costs, in addition to any other amounts non-refundable under this policy. This is not treated as a standard return and the 30-day return window does not apply.

8. Other International Returns

Outside of the USA and Canada, Selden Mast USA does not accept returns. If you are located outside the USA or Canada and need assistance, please contact our customer service team for guidance on next steps.

9. Lost or Misdelivered Return Packages

Selden Mast USA is not responsible for returns lost in transit. We recommend using a trackable shipping method and retaining proof of shipment.

10. Policy Updates

Selden Mast USA reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.

If you have any further questions or need help with a return, feel free to contact our customer service team at ecom@seldenus.com or call +1 843-760-6278.